Our policies

Book on the booking page, or call or text. First visits and color services take a deposit that holds your time and goes toward your service. There is one chair, so new-client openings are limited, and the next ones are usually about four weeks out.

Please give 48 hours' notice to move or cancel. If you are more than 15 minutes late, we may shorten your service or ask you to rebook. Call or text if you are running behind.

If you miss an appointment without notice, the deposit stays with the studio, and we may ask for a deposit to book your next visit.

Cuts are for teens and adults, ages 12 and up. The suite is one small room with one chair, so please come on your own; a parent may stay with a teen.

Before a first color, you can arrange a patch test at least 48 hours ahead, following the color maker's directions. If you have ever reacted to a hair product, tell us when you book. Cuts need no patch test.

If you are not happy with a cut or a color, tell us within a week and Heesook will look at it with you and say what can be adjusted. Results vary with your hair and its history, and we don't promise a refund, but we always look.

Tipping is welcome and never expected, at checkout or in cash.

Parking is in the lot behind the building, and the suites are on the second floor. Your confirmation has the door code and the suite number. Please arrive about five minutes early, with your hair as you usually wear it.